If you are unhappy with your purchase for any reason you can return it for a refund or exchange. If you wish to do this please email me first at and let me know what you require, subject to availability. Returns for refunds or exchanges must be made within 14 days of you receiving your purchase. All items returned must be in their original packaging, unused and saleable. I will provide you with a returns address and email you when your return has been safely received.

All returns are made at the customer’s expense (except for those returning a faulty item) and should be sent via a tracked service such as special delivery and packaged so as to avoid damage. Pando Baby will not be held responsible for any lost or damaged items.

Refunds will be issued via the original payment method and exchanges can be made up to the total of the original purchase price (less postage where applicable).

This does not affect your statutory rights.